|
 |
 |
Remote Business Services
Ensure the success of your utility by keeping your finger on the pulse of daily operations with Remote Business Services (RBS) from Cayenta Managed Solutions. This powerful, innovative information service provides you with regular online deliveries of system process analyses, trend statistics, and proactive step-by-step recommendations for dealing with potential problem areas before they cost your company time and money.
RBS also provides you with the option to allow Cayenta experts to remotely run your daily processes, eliminating the headache of operational administration, and allowing you to focus your resources on growing your business.
For a fixed price per month, RBS will provide the following:
Daily Reporting
- Review and re-schedule unsuccessful batch jobs
- Sort and categorize process errors
- Report on potentially high bills
Weekly Reporting
- Evaluate unbilled meter reads and accounts
- Report on unresolved service orders
- Analyze cash drawers
Monthly Reporting and Recommendations
- Review system operations
- Perform revenue analysis
- Perform customer growth analysis
- Analyze meter reads and meter read processing
- Evaluate billing statistics
- Report on high bills
- Evaluate unbilled meter reads and accounts
- Analyze collections processing
- Analyze payment installment plans
- Examine payment methods and types
- Review Accounts receivable
- Report on unresolved service orders
- Outline General ledger discrepancies
Remote Business Services will provide you with a simple and affordable solution that will allow you see emerging trends, operational shortcomings and business successes, giving your business the edge it needs to stay competitive and efficient.
"Cayenta provides an innovative service that helps you keep your finger on the pulse of daily operations."
Remote Technical Services
Cayenta Managed Solution's Remote Technical Services is focused on providing you with high quality service and advanced technical administration without the high costs of experienced resources. Cayenta's experienced technical staff can remotely monitor and update your oracle database, unix server, and Cayenta utility applications. Realize great cost savings and return on your investment while eliminating the headache of technical administration.
"Complexity, rapidly changing technologies, and 24 x 7 availability demands can mean that you don't always have, nor is it cost effective to hire and maintain, the required depth of technical knowledge.
At the same time, the fast pace of change is putting extra workload and pressure on technology staff. In house teams are handling software updates and patches, system monitoring, performance tuning, and application maintenance - and that's just for "steady-state" systems. Finding the resources and technical abilities required to get the job done, as well as keeping staff morale and productivity high, is no small challenge."
- Remote Technical Support: the value to your enterprise
(A white paper by IBM Global Services.)
"Cayenta helps you save time and money by managing your technical operations for you."
|
|
|
