Cayenta and Helix Water District are pleased to announce the successful implementation of Cayenta’s Customer Information Solution (CIS). Helix Water District was looking to replace its current Customer Care and Billing system with a CIS that could provide greater functionality to accommodate dynamic pricing options, mobile service order dispatching, expanded web-based access for customers, and integrated customer service functions that provide for faster handling of customer inquiries.
“From the beginning, the Helix and Cayenta teams developed positive working relationships and implemented project management best practices to ensure a successful implementation of Cayenta Utilities. Over 18 months this committed and talented team successfully implemented Cayenta Utilities which now effectively supports approximately 56,000 accounts. Through the new online customer self-service portal our customers now have access to customer account information including recent bill statements, payment history, historic water usage and forms to start and stop service. They can also make payments online. We are pleased with the results.” Lisa Stoia – Director of Administrative Services.
"We are excited to add Helix Water District to the Cayenta family of over 90 customers,” said Brad Atchison, executive vice president for Cayenta. “The new CIS implementation was on time and on budget due to the talent and dedication of the Helix and Cayenta teams.”
About Cayenta & Harris Utilities:
Cayenta is a wholly-owned subsidiary of N. Harris Computer Corporation that provides a fully integrated and comprehensive ERP solution exclusively to utilities and municipalities. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government as well as public power and water markets throughout North America. Harris' focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. For further information on Harris Computer Systems, please visit our website at www.harriscomputer.com or call 888-847-7747.
About Helix Water District
Helix Water District is a progressive industry leader located in Eastern San Diego County and has 56,000 water accounts serving a population of 268,000. Helix Water District values excellence in customer service.