Careers

Overview

Our implementation team has an exciting opportunity for driven individuals, and we're looking for an Application Consultant that is passionate about providing segregated IT transformation for our clients. It is important for the Application Consultant to evolve into a conduit between Operations, R&D, and our clients, working cross-functionally to become a product expert and a client process advisor.

Details

The ERP Application Consultant role is project driven and will support clients through specialized consulting services to assist customers in implementing a wide array of Cayenta's products. In addition, this person will have the opportunity to be a key player in planning, executing, and providing change management in the project life-cycle. Finally, our consultants will have the opportunity to travel globally or regionally, based on client locations.

Project Planning & Business/Workflow Analysis

• Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client.
• Assist in project planning and project scope sessions to ensure compliance with the project charter, implementation plan, and client agreements.
• Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project.  

Business Development & Engagement Management

• Build our clients’ capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional product and services that fit the needs of our clients.
• Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, project progress updates, and optimizing working capital.
• Efficient delivery of implementation services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources.  

Training

• Deliver onsite customer training (classroom based and individual training)
• Create and maintain training materials
• Provide remote training and support for clients as needed

Product Expertise & Leadership

• Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market  

Qualifications

• Problem solving, critical thinking and analytical skills
• Strong influencing, coaching and communication (both written and verbal) skills across all levels of an organization, plus a passion for seeing others succeed
• Entrepreneurial Spirit, with willingness to ‘roll up sleeves’ and work at all levels of client organization
• Experience working with both business and IT groups
• Familiarity with SQL is desired
• Must be able to successfully manage and complete multiple tasks within deadlines
• Self-motivated, passionate, empathetic, approachable
• Bachelor's Degree in Business, Finance, Business Technology Management, or Management Information Systems preferred
• At least 3 years of experience in a customer service, training, or implementation role
• Must be able to travel up 75% of the time within North America
• Bonus: Experience within the Utility Industry

Salary

Salary will be commensurate with experience and job responsibilities. Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.  

To apply click here Application consultant.