Services

Implementation Services

Core to our philosophy at Cayenta is our passion for creating a supportive environment of self-sufficiency. From our many years of experience, we’ve learned that close interaction not only facilitates effective knowledge transfer, but ensures effective communication throughout the implementation. Our implementation methodology in centered on a high degree of interaction and consultation – your team will be active partners on all aspects of the project.

Cayenta provides a comprehensive, full-service approach to implementing software. Our highly skilled consultants work closely with your team through software installation, system testing, and user training to ensure that our solution meets your unique business needs.

Implementing mission critical software solutions is a big effort requiring in-depth knowledge and experienced professionals. Our experienced team of implementation professionals use our proven implementation methodology and provide services including:

  • Hardware and software installation and technical training
  • Project management and administration
  • Business and process analysis
  • Proactive issue / risk management
  • Software configuration
  • Bill development and testing
  • System integration services
  • Data conversion
  • Acceptance testing
  • Training
  • Production cutover
  • Post go-live support

Through this process, we empower your organization to take ownership over the product, enabling your team to gain the knowledge and confidence for a successful go-live and a foundation for long term success.


Upgrade Services

Our Client Services team provides our clients with a dedicated team of experienced project management and consulting professionals to assist clients with their software upgrade projects. The level of engagement varies from a smaller amount of involvement for up-front training through to a larger more in-depth testing, technical, training and go-live support assistance. Using our proven upgrade methodology, our team works closely with our technical consulting team and our client’s SME and technical resources every step of the way through an upgrade project. 

New Feature Services

When clients are ready to implement new features, or take on a new subsystem module they haven’t utilized before, Cayenta’s client services team is at the ready to assist. Our team of experienced consultants and project managers has expertise across the Cayenta product suite and we will put together a project plan for a successful roll-out of new features and modules.When clients are ready to implement new features, or take on a new subsystem module they haven’t utilized before, Cayenta’s client services team is at the ready to assist. Our team of experienced consultants and project managers has expertise across the Cayenta product suite and we will put together a project plan for a successful roll-out of new features and modules. Our team will work with you on training, configuration  and testing of the new modules/features. When you are ready to move the new modules/features to production, we are there to assist with the migration and support through the go-live process. 

 

Cayenta Managed Services


As your business evolves, so does the ever growing needs of your IT department, which increases the strain on your resources to ensure that your business runs efficiently. Many businesses lack the knowledge to adapt to their transforming day-to-day IT operations.

Cayenta Managed Services bolsters your business with ``worry-free`` IT. It is our core competency to manage the administration of your Cayenta application, databases, and business contingency, allowing you to focus on what you do best, running your business.

Disaster Recovery Services

A fully managed, reliable, secure and scalable remote backup and archiving service, specifically designed to meet the requirements of Cayenta customers. Cayenta’s remote data archiving simplifies the protection for customers’ critical server environments and provides an automated, fully managed, cloud based, data protection service with proactive administration and monitoring of data.