Solutions built to simplify complex utility operations.
Manage complex utility operations with a unified platform that simplifies complexity and adapts to your evolving needs, bringing together customer service, billing, financials, work management, and human capital management.
Your system, your way.
Customer Information System
Cayenta Customer Information System supports utilities of every size and complexity, from standard billing needs to highly complex rate structures. As a unified system of record, it streamlines operations and reduces manual processes so your team can focus on what matters most.
360 Customer View- Streamlined Workflows
- Flexible Rates Engine
Connected
Unify customer data, billing, financials, and field operations in one system. Eliminate silos, reduce manual work, and keep every team working from the same source of truth.
Configurable
Adapt workflows, reporting, and processes to align with how your utility operates. Configure without customization and evolve confidently as regulations, customer expectations, and technologies change.
Complete
Enable a complete meter-to-cash lifecycle within a single, unified system. From usage and billing to payments and customer service, built-in capabilities deliver end-to-end visibility and control from day one.
Cayla — Cayenta Artificial Intelligence — delivers intelligent assistance across the Cayenta platform in two ways: Cayla Agent manages customer inquiries across voice and digital channels, while the In-App Assistant helps users answer questions, analyze accounts, summarize operations, and execute workflows.
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Expanded capability. One connected solution.
Mobile Workforce Management
Enhance field operations with mobile workforce management that connects crews, supervisors, and back-office systems, improving coordination and visibility.
Customer Engagement Portal
Extend customer engagement with a modern, integrated portal connected to Cayenta CIS, enabling secure self-service, payments, and easy access to account information.
Meter Data Management
Support advanced meter data management through seamless integration with Cayenta CIS, connecting usage data to billing and operations to improve accuracy and visibility.
Outage Management System
Enhance outage management with real-time visibility into system events and customer impact. Integrated with Cayenta CIS, it enables faster response and clearer communication.
Extend your CIS with integrated ERP solutions.
Add the financial, operational, and workforce capabilities your utility needs while keeping systems aligned within a single, connected platform.
Get in TouchWork Management
Utility work spans the office and the field, requiring coordination across teams and systems. Cayenta Work Management connects planning, work orders, and cost tracking within a unified environment linked to customer and financial data. Utilities gain improved visibility, stronger cost control, and more efficient daily operations.
Financial Management
Financial operations require precision, transparency, and accountability. Cayenta Financial Management simplifies accounting, budgeting, reporting, and internal controls within a unified platform designed for utilities and municipalities. It delivers financial clarity and governance while reducing fragmentation across daily financial processes.
Human Capital Management
Managing today’s workforce requires coordination across schedules, compliance requirements, and evolving operational demands. Cayenta Human Capital Management unifies employee management, time entry, and supervisory tools within a platform built for utilities and municipalities. The result is greater workforce visibility, reduced administrative burden, and consistent processes that support both employees and leadership.
CayentaCloud
Secure, scalable, and dedicated.
CayentaCloud provides single-tenant SaaS deployments within dedicated environments built for security, scalability, and control. Utilities retain control over their environment while benefiting from managed infrastructure and security oversight. Backed by SOC 2 certification, our infrastructure reflects rigorous compliance standards.
For utilities not yet ready for cloud deployment, flexible on-premises options remain available to meet specific infrastructure or policy requirements.
Secure, Isolated Infrastructure
Single-tenant SaaS environments built for full control and scalability.
Deployment Built Around You
Flexible models designed to support evolving utility requirements.
Verified Compliance Standards
SOC 2 certification demonstrating rigorous security oversight.
Start the conversation.
Learn how Cayenta supports utilities with integrated solutions designed for real-world operations. Request a demo to see how we can help your team move forward with confidence.
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