News

Grovetown, GA – May 30, 2025 – Columbia County Water Utility (CCWU) has officially gone live on Cayenta Customer Information System (CIS) and Cayenta Customer Engagement Portal (CEP), marking a major milestone in its commitment to delivering enhanced service and operational excellence to the residents of Columbia County.

The successful go-live took place in late April, as CCWU began serving customers through the Cayenta solutions, transitioning away from legacy systems. The implementation included a comprehensive set of integrations with key technologies including Paymentus as the payment provider in addition to integrations to the Utility's WMS, AMI, MDM, and GIS platforms, ensuring a fully connected and efficient utility ecosystem.

“We were proud to stand alongside CCWU on-site to witness the first customer being served through the new CIS,” said the Cayenta implementation team. “The enthusiasm and dedication shown by their team throughout the project made this a truly collaborative and rewarding experience. Together, we’ve laid the foundation for a modernized, customer-centric future.”

CCWU’s vision for the project centered on delivering a more streamlined and transparent customer experience while increasing operational agility. With Cayenta CIS and CEP in place, CCWU is now equipped to provide intuitive self-service capabilities, improved billing accuracy, and seamless access to customer data, all of which are critical to meeting evolving customer expectations.

The addition of CCWU to Cayenta’s client community in the Southeast highlights Cayenta’s continued growth and trusted partnerships across the utility industry. This successful launch is a testament to the shared commitment to innovation, service excellence, and continuous improvement.

For more information about Cayenta and its innovative CIS solutions, please visit Cayenta.com

Media Contact:
Rachelle Clowers
Director, Sales & Marketing
Cayenta
[email protected]

About Columbia County Water Utility: Columbia County Water Utility provides water, sewer, and stormwater services to approximately 115,000 residents across nearly 50,000 accounts in Columbia County, Georgia. Serving a rapidly growing population of over 154,000, the utility is committed to delivering reliable, high-quality service while continually evolving its infrastructure to meet future demand. With a strong focus on sustainability and system innovation, Columbia County Water Utility plays a vital role in supporting the county’s ongoing growth and development.

About Cayenta: Cayenta, a division of N. Harris Computer Corporation, is a leading provider of utility billing and customer information solutions for water, electric, gas, and waste management utilities across North America. With over 40 years of industry experience, Cayenta's comprehensive suite of software solutions helps utilities modernize their operations, improve customer service, and increase operational efficiency.