News

Longmont, CO — January 26, 2026 — The City of Longmont has successfully gone live on the Cayenta Customer Information System (CIS) and the SilverBlaze Customer Engagement Portal (CEP), deployed in modern, scalable cloud solutions. The go-live marks a major milestone in the City’s efforts to modernize utility operations and improve access to information for both customers and staff.

Together, the Cayenta Customer Information System and SilverBlaze Customer Engagement Portal deliver a fully integrated platform that centralizes customer, billing, and service data, giving City staff timely, accurate access to the information needed to efficiently serve customers. The integrated system supports consistent workflows across departments and enables more responsive, informed customer interactions.

For Longmont utility customers, the SilverBlaze Customer Engagement Portal provides enhanced self-service capabilities, including easier access to account and billing information and improved digital communication options. Internally, the Cayenta Customer Information System serves as the system of record for utility billing and customer management and provides the functionality required to support a complex, multi-service municipal utility environment.

“We’re proud to partner with the City of Longmont on this successful go-live,” said Larissa Wong, Executive Vice President at Cayenta. “Longmont’s team is deeply committed to providing the best possible service to its citizens, and this implementation reflects that commitment. By investing in an integrated, and trusted cloud-based solution, the City is well positioned to deliver reliable, responsive service to its community.”

The implementation was delivered through close collaboration between the City, Cayenta, and Longmont’s broader technology ecosystem, with a focus on coordination and minimizing disruption to daily operations, and was completed on schedule using Cayenta’s award-winning SmartStart implementation approach. SmartStart provides a structured, proven framework that supports predictable timelines while maintaining operational readiness and quality delivery.

“Our implementation of Cayenta was well organized and collaborative,” said Rick Schmidt, Executive Consultant for the City of Longmont. “Their team brought deep expertise, worked well with our other software vendors, and delivered a robust, integrated solution that will serve the needs of Longmont for years to come.”

The City of Longmont’s successful go-live reinforces Cayenta’s continued commitment to delivering reliable, integrated solutions purpose-built for municipal utilities, helping organizations strengthen customer service and support effective day-to-day operations.